The keychain prompt on Office 2016 for Mac. A prompt to sign in to your Microsoft Account or Office 365 for business account every time you launch any. Quit out of all Office for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote. If your Mac keeps asking for the login keychain password (Apple Support).
We'd like to ensure you have a solution to the problem that appears to be occurring for many. Here's the recap of the issue and the solution! Affected product: Office 365 Affected client version: Outlook Mac (these solutions are not applicable to Windows) Symptoms reported/described by the customer: Outlook just asking for password over and over again Password works in owa but not in outlook 2016 for mac Outlook keeps asking for login Outlook on mac isnt accepting my password Outlook keeps popping up with the godaddy sign in page but it’s not taking my password Two different causes and solutions for the above symptoms: 1. Password for macOS user account does not match password for login keychain a.
Cause: Occurs after macOS user account password is reset b. Outlook client configuration files are corrupted Cause: Occurs after recent macOS update (we suspect this started in December 2016) Please try the steps below and see if there is any improvement: a. Go to KeyChain Access. Search 'Exchange' under Login - All Items and delete everything. Search 'Office' and delete everything. Search 'ADAL' and delete everything. Launch Outlook.
You will get the activation prompt and then If the account is already added you will see the password prompt for app and ADAL again.
Important: This issue is now closed with the fix indicated below. For more information on other recent issues for your application, see. Last updated: September 2016 Issue If you're connected to an Exchange 2013 server, you might be prompted to enter your user name and password in Outlook 2016, even though you're logged in to your computer with your network credentials and Outlook should silently log you in.
Status: Fixed We apologize for any inconvenience this issue has caused and want to let you know that a fix has been released. Please install the latest updates to resolve this issue.
To update Office, go to File Account Update Options Update Now. Have a feature request? We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the site. We’re listening.